The Consumer Duty

The FCA's new Consumer Duty represents what the regulator calls a "paradigm shift" in its expectations of firms. The new Consumer Principle requires firms to "act to deliver good outcomes for retail customers".

This course is suitable for all staff working in regulated firms. It introduces the new Consumer Duty, and the responsibilities and requirements for staff and firms. We include unique examples of good and poor practice.

This course is delivered by an ex-Senior Associate at the Financial Conduct Authority.

Areas covered include:

• FCA Principles 
• Key Components of the Duty
• Cross-Cutting Rules 
• Outcomes 
• Consumer Duty and the SM&CR 
• In depth case study if required